Cancellations
Cancellations received 90 days prior to your ski date will be refunded in full. Cancellations received within 90 days of your arrival are 100% non-refundable unless the space can be filled.
Inside the 90 day period prior to your ski date, in the event that you are unable to ski with us, you may fill your spot with another guest. We ask that the office be informed of the name change as soon as possible. A $50 administration fee will be charged per replaced seat.
You may request K3 to try and find a replacement skier for you. If a full paying replacement can be found, your payment will be refunded in full minus an administrative fee. The administrative fee is $50 per cancelled seat, or $100 per seat if you are cancelling within 2 days prior of skiing. If the seat is not filled, your full payment is 100% non-refundable. There will be no exceptions to this policy.
Please note the cancellation policy differs when a Private Cat is booked. If a Private Cat is booked, you are responsible for filling the space. If one of your guests must cancel, you may fill the seat with another guest. If you cannot find a replacement guest, the party is still responsible for payment of the full cat to keep it a private group. Otherwise, you may request K3 to fill the vacant seat(s). If a full paying replacement is found, then a $50 administration fee per seat filled by K3 will be added to the total cost. As the cat will no longer be a private booking/full cat the full-cat rate will no longer apply. The administration fees and the difference between the full-cat rate and the regular rate will be added to each remaining original guest's balance due, on a pro rata basis.
K3 reserves the right to cancel ski dates at any time. Under no circumstance is the company responsible for the clients’ inconvenience or travel expenses. K3 is responsible for transporting guests to the snow cat staging point, but guests are reminded it is their responsibility to be at the arranged pick up at the designated time.
If guests are unable to attend due to an injury or illness, our cancellation policy will apply. We strongly recommend guests purchase Visitors to Canada Medical and/or Trip Cancellation Insurance. We can recommend Lifestyle Financial Services for all your insurance needs.
Covid-19 Cancellation Policy (updated September 21st, 2021):
In the event that, due to Covid-related travel restrictions you are unable to travel to British Columbia at your booking date, from anywhere in the world including the rest of Canada, all monies paid will be refunded in full.
Please ensure you familiarize yourself with K3's Covid Procedures and Protocols.
If you have any questions regarding our policies, please feel free to contact us anytime.
Refunds
K3 does not give refunds or credits for those days when ski quality is not good. Just as we do not charge a premium for those deep-powder days when skiing is excellent, we do not refund or reduce rates when ski conditions are poor.
We try hard to make the best of what nature gives us, but there is only so much we can do as we cannot control the weather.